Return Policy

Effective Date: December 12, 2024

At NovasViral.com, we strive to provide you with an enjoyable shopping experience and high-quality products. If for any reason you are not satisfied with your purchase, we offer a return policy to make the process as easy as possible. Please review the following guidelines for returns.

1. Eligibility for Returns

We accept returns within 30 days of your purchase date, provided the following conditions are met:

  • The item is unused and in its original condition.
  • The item is returned with all original packaging and accessories.
  • A proof of purchase (e.g., receipt or order confirmation) is provided.

2. Non-Returnable Items

The following items cannot be returned:

  • Digital products, including downloadable content.
  • Items marked as final sale or clearance.
  • Personalized or custom-made products.

3. How to Return an Item

To initiate a return, please follow these steps:

  1. Contact Us: Reach out to our customer service team at contact@novasviral.com or call us at 440-331-4274 within 30 days of receiving your order.
  2. Return Authorization: Our team will provide you with return instructions and a return authorization number.
  3. Prepare the Return: Carefully pack the item, ensuring it is in its original condition with all packaging, tags, and accessories included.
  4. Ship the Item: Send the item to:
    4240 Vineyard Dr, Templeton, California, US
    The return shipping cost is the responsibility of the customer unless the return is due to a defect or error on our part.

4. Refund Process

Once the returned item is received and inspected:

  • Refunds will be processed within 7-10 business days to the original method of payment.
  • Please note that shipping fees are non-refundable.

5. Exchanges

We do not offer direct exchanges. If you would like a different item, please return the original item and place a new order.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at contact@novasviral.com. We will resolve the issue by either providing a replacement or processing a full refund.

7. Contact Us

If you have any questions or concerns regarding our return policy, please contact us: